Contact NanoEdit
We'd love to hear from you! Whether you have questions about our AI image editing platform, need technical support, or want to share feedback, we're here to help.
Our team typically responds to inquiries within 24 hours during business days.
What We Can Help With
Technical Support
- Issues with image uploads or processing
- Account access and authentication problems
- Credit system and billing questions
- Feature usage and troubleshooting
Business Inquiries
- Partnership opportunities
- Custom integration requests
- Enterprise solutions
- API access and documentation
Feedback & Suggestions
- Feature requests and improvements
- User experience feedback
- Bug reports and issues
- General platform suggestions
Frequently Asked Questions
Before reaching out, you might find answers to common questions:
Q: I can't sign in to my account
A: Try clearing your browser cache and cookies, or use an incognito/private window. If the issue persists, contact us with details about your browser and the error message.
Q: How do credits work?
A: Credits are consumed based on the AI processing required. Text-to-image generation costs 10 credits, and additional features like custom aspect ratios cost extra credits.
Q: Can I get a refund for unused credits?
A: Please contact us at drewgrant616@gmail.com to discuss refund requests on a case-by-case basis.
Q: Why is my image taking so long to process?
A: AI image generation typically takes 30-60 seconds. High server demand may occasionally cause longer processing times.
Q: What image formats are supported?
A: We support common formats including JPG, PNG, and WebP for uploads. Generated images are provided in PNG format.
Our team is available to respond to emails:
Stay updated with the latest features and announcements:
- Follow us for product updates and tips
- Share your creations using #NanoEdit
We're working on an integrated feedback form to make it even easier to share your thoughts and suggestions.
NanoEdit operates as a remote-first company, allowing us to focus on building the best AI image editing experience for our users worldwide.
Thank you for choosing NanoEdit!
Your feedback and questions help us improve our platform and better serve the creative community.
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